Luxury Retailer
Our client is a high-growth international luxury retailer based in central London. Following an internal promotion, an opportunity exists for a Sales Order Administrator to join the team on an initial 12 month FTC. The successful candidate will have previous, relevant experience, be comfortable working in a fast-paced, dynamic environment and take pride in offering exceptional customer service. Immediate start required.
Description
The duties and responsibilities for this Sales Operations Administrator role include but are not limited to:
Customer Service
- Serving as point of contact for all customer inquiries, providing top-notch service to both internal and external stakeholders. Your proactive and resourceful approach will help
- Resolving customer issues efficiently and in line with guidelines.
- Taking on ownership of customer complaints, ensuring they are handled with care and resolved to the customer’s satisfaction.
Sales Support
- Working closely with the Finance Team to maintain and increase sales for a portfolio of luxury products.
- Meeting and exceeding targets for independent customers, driving sales growth.
Order Processing
- Handling customer orders via various channels, such as phone, email, fax, and EDI systems.
- Ensuring accurate order processing and timely deliveries.
- Collaborating with the warehouse team to coordinate deliveries and stock orders.
Administrative Support
- Providing valuable administrative support to the Area Account Managers.
- Serving as a crucial link between different departments, contributing to seamless communication and collaboration within the organisation.
Skills
The skills and experience required for this Sales Operations Administrator role include but are not limited to:
- Previous experience of working in customer services.
- Ability to thrive in a fast-paced environment and meet deadlines.
- Excellent written and verbal English communication skills.
- Strong customer care orientation.
- High level of accuracy and attention to detail.
- Good organisational skills to manage multiple tasks effectively.
- Proficient computer skills.
- Team player with the capability to work independently.
- Quick learner with a proactive and enthusiastic approach.
- Reliable and hardworking, contributing to the success of the team.
Apply
To apply for this Sales Operations Administrator role, please use the apply button.
Please note that due to the expected volume of applications, we will only be able to respond to those candidates whose experience closely matches the requirements of our client. We are sorry, but if you have not heard from us within the next ten days, please assume you have been unsuccessful on this occasion.
Walker Hamill has been a specialist finance and strategy recruiter for over 30 years. We have an extensive client group, including major multinational listed organisations, private equity backed businesses and privately owned companies. We recruit across all sectors and have particularly strong client relationships in media, retail, pharma/biotech, technology, property/real estate, leisure and business services. Headquartered in London, we have additional offices in continental Europe.